Terms of Service — hvacexigency.com

Important: By using hvacexigency.com, you agree to these terms. Our service is for advisory guidance only — we are not physically inspecting your equipment. Any work you perform is at your own risk. Always shut off power before working on HVAC equipment. If in doubt, hire a licensed local technician.

1. The service

hvacexigency.com provides HVAC consultations via live video call, phone call, or chat. Our technicians give advice and guidance based on what you describe and show them. We are not physically on-site and cannot inspect your equipment directly.

2. Types of consultations

3. Safety and liability

YOU ACKNOWLEDGE:

HVAC work involves electrical, gas, and refrigerant systems that can cause injury, fire, carbon monoxide poisoning, or death if performed incorrectly.
Always shut off electrical power and/or gas supply before working on equipment.
Our technicians provide guidance only — we cannot see everything you can see and rely on your descriptions.
You are solely responsible for the work you perform on your equipment.
If you are uncomfortable performing any step, STOP and hire a licensed local HVAC technician.
Work requiring permits, gas line modifications, refrigerant handling (EPA 608 certification), or electrical panel changes should be performed by licensed professionals only.

4. Disclaimer of warranties

The service is provided "AS IS" without warranties of any kind, express or implied. We do not warrant that our advice will result in a successful repair. We make no warranty about the quality, safety, or suitability of any parts, tools, or methods we discuss.

5. Limitation of liability

To the maximum extent permitted by law, hvacexigency.com and its technicians shall not be liable for any direct, indirect, incidental, consequential, or punitive damages — including personal injury, property damage, lost profits, or equipment damage — arising from your use of the service. Our maximum liability to you is limited to the amount you paid us in the 12 months prior to the claim.

6. Refunds

If you paid for a premium consultation and were unable to connect with a technician due to our technical failure, email mikerepairs.com@gmail.com within 7 days for a refund. Refunds are not provided for successful consultations where you were dissatisfied with the advice, or for consultations where you disconnected voluntarily.

7. Payment

All payments are processed by Stripe. Prices shown include any applicable fees. By clicking "Pay," you authorize an immediate charge to your payment method.

8. Prohibited uses

We reserve the right to refuse service, end a call, or ban a user for any reason.

9. Recording

We do not record video or audio calls by default. If we ever record a call for quality or training purposes, you will be informed at the start of the call and given the option to decline.

10. Worldwide service

We serve customers worldwide. However, some regions may have local regulations that limit what we can advise on. Following our guidance does not exempt you from local codes, permits, or licensing requirements.

11. Changes to these terms

We may update these terms. Continued use after changes means you accept the new terms. Material changes will be announced via banner on the homepage.

12. Governing law

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of Nassau County, New York.

13. Contact

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